Last Updated: [Today’s Date]

Who We Are

Our website is: https://jlac-juanchacon.com.

We are J&L Juan Chacón HVAC Services, providers of installation, repair, and maintenance services for heating, ventilation, and air conditioning (HVAC) systems in Texas (TX), Oklahoma (OK), and New Mexico (NM).

Data We Collect

We collect the following Personally Identifiable Information (PII) for the purposes listed below:

Category	Information Collected	Purpose
Contact Information	Name, phone number, and email address.	To respond to your quote requests, schedule services, and provide customer support.
Location Information	Physical service address of the property.	To calculate installation/repair costs and dispatch technicians to your service location.
Financing Information (CRITICAL)	Only if you request payment plans, we may collect information necessary for credit pre-qualification (e.g., basic credit history, income, and housing status).	To determine the best payment options for your situation through our partner banks or finance companies. This information is used only with your explicit consent for HVAC financing.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website (e.g., photos of an HVAC unit needing repair), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

We use essential cookies for site functionality and third-party cookies (such as Google Analytics and the Facebook API) for marketing and analytical purposes. These cookies are used to:

• Remember your settings (e.g., language preference).
• Analyze traffic and interaction with our services (e.g., which financing pages you visit).
• Enable the use of our chat widget or contact form.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with that embedded content.

Who We Share Your Data With

We share your data only when strictly necessary to provide the service:

• Financing Partners: Your financial and credit information is shared solely with our approved external banks and finance companies to process your loan application.
• Service Providers: We share your address and phone number with our HVAC technicians and installers to schedule and complete your service.
• Analytics: We share anonymous or aggregated data with Google Analytics and SEO tools to improve our service.

How Long We Retain Your Data

• Contact/Service Data: We retain this information while you are an active customer and for up to [X] years following the completion of service for tax and warranty purposes.
• Comments: If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve any follow-up comments automatically.
• Financial Data: Credit and loan information is retained for the period legally required by our financial partners (typically 7 years for tax and financial records).

What Rights You Have Over Your Data

As a U.S. resident (including TX, OK, and NM), you have the following basic rights under FTC guidelines:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification and Erasure: You can request that we correct any incorrect data or delete all your personal data, except data we are obligated to keep for administrative, legal, or security reasons (e.g., installation and warranty records).
• Right to Opt-Out: You can opt out of receiving our marketing communications via email at any time.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. All other data is securely hosted on our U.S. servers (Hostinger).